Help
Customer service
Shipping and delivery
I was not at home at the moment of delivery. What now?
If you're expecting a package, but you've missed the first attempt at delivery, you have options.
The UPS InfoNotice® lets you know that UPS tried but were unable to deliver your package.
Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log in to ups.com and enter your UPS InfoNotice number in the Tracking field on the ups.com homepage or the Tracking page.
With either of these options, you can request one of the following:
Collect my package from a UPS location
Have your package held at a UPS location such as a UPS Access Point location or a UPS Customer Centre.
Deliver my package to another address
Have your package delivered to another address when you will not be home.
Deliver my package on another day
Have your package delivered on a different day.
Or you can choose to have UPS attempt another delivery - UPS will make up to three delivery attempts. After the third delivery attempt your package may be returned to the sender.
